How does one get support ofr the xFi app and xFi pods?
It seems one gets a different story from each person you talk to.
They do all seem to acknowledge that we have been a Comcast customer since 1978, although it was not comcast at that point. We were also a beta tester for the @home service, so we have been around the block a few times.
On today's call I was told to return my pods to the store and exchange them. I had done that already.
Finally I was told they need to schedule a technician visit. I am fine with, but one week ago we had a technician come out and they told me (as well as their supervisor over the phone) that they cannot do anything to trouble shoot pods. If I get the same answer tomorrow, I am not sure what I will do.
Last Friday I was told that the cloud-based XFi app was undergoing maintenance and that it was possible my issues would be resolved when the maintenance is complete. My call today was to find out the status of the maintenance. I never really got an answer to that question.