dlemory's profile

Frequent Visitor

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13 Messages

Tue, Apr 5, 2022 4:46 PM

xFi site "going away"?

I see this when I login to the xFi website:

"The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play."

That's a terrible idea!  Why would you do that?

Contributor

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31 Messages

2分前

Update: I used the form to "Contact" the president, gave a short explanation of how I use the website then explained how the app simply doesn't work for me. To my surprise I received a reply from someone, not the president, who basically explained that the site was used to little and not worth the effort to maintain (color me skeptical) and to just accept that it would be "going away".

He also said that he'd "let me know" if there are any developments going forward. In other words they're going to do what they want and I'll be told about it after the fact.

Official Employee

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314 Messages

Greetings, @ReallyPuzzled. Thank you for taking the time to reach out to us. I definitely understand how a change like this can bring about so many questions and concerns. As you know once the website is retired you will need to use the Xfinity app to adjust any of your WiFi settings, pause WiFi or use other existing parental control settings. All other features of Xfinity xFi, such as assigning user profiles, controlling connected devices, and setting family-safe browsing, are and will remain available in the Xfinity app. Customers who don’t have an Android or Apple smartphone can access basic internet functionality, such as viewing mobile data usage, checking connection speeds, and viewing WiFi information/diagnostics by using this link. Please let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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31 Messages

Thanks for the reply but the app functions poorly for me. Viewing my call log and pressing "Print All" produces brief activity but no output. Pressing other links within the app do nothing - no response at all. I complained to the office of your president and received a long reply that basically said just what you have stated -- "too bad, live with it!".

Official Employee

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314 Messages

Thank you for getting back to us. The fact the app is being unresponsive is definitely a major concern for us. Just to confirm, have you tried uninstalling and reinstalling the app? The reason why I ask is because if the app was corrupted during the initial download or during an update, it won't work correctly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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31 Messages

Yes, I have uninstalled the app several times each on my iPhone and iPad. No change for either. I will do so one more time and reply with results shortly.

XfinityAbbie

Official Employee

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983 Messages

Thank you. Please let me know what the results are with uninstall and reinstall that you are doing now and we will go from there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

1分前

Being visually impaired, I use a large screen with a screen magnifier.  Moving these services to smart phone only will mean I will probably be unable to access what I need.  Seems like a very poor idea by someone at xfinity and seems like this would violate ADA.

Before getting an eye disease, I was a network administrator.  In my opinion, administrating network services from a cell phone is cumbersome at best and is a bad idea. 

Also, my folks are xfinity customers but don't use a smart phone but they do use a laptop.  They (all of us) are loosing access to a service that we pay for.  At this point, I don't see how me or my folks can continue being an xfinity customer. 

Contributor

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31 Messages

@user_d10a83​ And Comcast doesn't appear to have any concerns in this regard. The app doesn't perform some basic and necessary functions but complaints to that effect have fallen on deaf ears. Good luck with this! I think this change is going to happen regardless of what the users want.

Official Employee

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314 Messages

Morning, @ReallyPuzzled. Thank you for taking the time to reach back out to us. We truly appreciate you sticking with us and keeping us updated in regard to the status of this issue. With that said, it would be my pleasure to look into this further! Could you please send our team a direct message with your full name and full address so that I may be of further assistance?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

1分前

The real question is why can't 'the biggest internet provider in the US' manage a website? 

Comcast Reps - Please do your job by advocating for your customers instead of towing the company line with explanations on why this poor solution isn't so bad. 

Visitor

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1 Message

3日前

We may all need to find a different service.  Their app does not work and is not a substitute.

Visitor

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3 Messages

3日前

The streaming website I use did not go away - I'm still able to reset modem etc from the site I use but I'm giving up on xfinity any way.  In the last 3 weeks my bandwidth was reduced significantly & the monthly price went up by over 15% when all I do is browse social media and watch one channel.  I am forced to subscribe to cable which I NEVER watch.  I found an ISP which allows me to do it my way for $100 per month less

Official Employee

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795 Messages

Hi, @xfj0anxf. I am sorry to hear of your troubles with our service. If you're interested in going over our offers, we'd be happy to, we can look at the speeds and your price and see what options we have for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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