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dlemory
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14 Messages

Tuesday, April 5th, 2022 4:46 PM

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xFi site "going away"?

I see this when I login to the xFi website:

"The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play."

That's a terrible idea!  Why would you do that?

Question

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Updated 

3 years ago

8.4K

78

ReallyPuzzled

Contributor

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32 Messages

3 years ago

Update: I used the form to "Contact" the president, gave a short explanation of how I use the website then explained how the app simply doesn't work for me. To my surprise I received a reply from someone, not the president, who basically explained that the site was used to little and not worth the effort to maintain (color me skeptical) and to just accept that it would be "going away".

He also said that he'd "let me know" if there are any developments going forward. In other words they're going to do what they want and I'll be told about it after the fact.

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CCLuis

Problem Solver

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493 Messages

Greetings, @ReallyPuzzled. Thank you for taking the time to reach out to us. I definitely understand how a change like this can bring about so many questions and concerns. As you know once the website is retired you will need to use the Xfinity app to adjust any of your WiFi settings, pause WiFi or use other existing parental control settings. All other features of Xfinity xFi, such as assigning user profiles, controlling connected devices, and setting family-safe browsing, are and will remain available in the Xfinity app. Customers who don’t have an Android or Apple smartphone can access basic internet functionality, such as viewing mobile data usage, checking connection speeds, and viewing WiFi information/diagnostics by using this link. Please let me know if you have any questions. 

 

I no longer work for Comcast

3 years ago

0

ReallyPuzzled

Contributor

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32 Messages

Thanks for the reply but the app functions poorly for me. Viewing my call log and pressing "Print All" produces brief activity but no output. Pressing other links within the app do nothing - no response at all. I complained to the office of your president and received a long reply that basically said just what you have stated -- "too bad, live with it!".

3 years ago

0

CCLuis

Problem Solver

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493 Messages

Thank you for getting back to us. The fact the app is being unresponsive is definitely a major concern for us. Just to confirm, have you tried uninstalling and reinstalling the app? The reason why I ask is because if the app was corrupted during the initial download or during an update, it won't work correctly.

I no longer work for Comcast

3 years ago

0

ReallyPuzzled

Contributor

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32 Messages

Yes, I have uninstalled the app several times each on my iPhone and iPad. No change for either. I will do so one more time and reply with results shortly.

3 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

Thank you. Please let me know what the results are with uninstall and reinstall that you are doing now and we will go from there. 

I no longer work for Comcast.

3 years ago

0

user_d10a83

Visitor

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6 Messages

3 years ago

Being visually impaired, I use a large screen with a screen magnifier.  Moving these services to smart phone only will mean I will probably be unable to access what I need.  Seems like a very poor idea by someone at xfinity and seems like this would violate ADA.

Before getting an eye disease, I was a network administrator.  In my opinion, administrating network services from a cell phone is cumbersome at best and is a bad idea. 

Also, my folks are xfinity customers but don't use a smart phone but they do use a laptop.  They (all of us) are loosing access to a service that we pay for.  At this point, I don't see how me or my folks can continue being an xfinity customer. 

3

ReallyPuzzled

Contributor

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32 Messages

@user_d10a83​ And Comcast doesn't appear to have any concerns in this regard. The app doesn't perform some basic and necessary functions but complaints to that effect have fallen on deaf ears. Good luck with this! I think this change is going to happen regardless of what the users want.

3 years ago

CCLuis

Problem Solver

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493 Messages

Morning, @ReallyPuzzled. Thank you for taking the time to reach back out to us. We truly appreciate you sticking with us and keeping us updated in regard to the status of this issue. With that said, it would be my pleasure to look into this further! Could you please send our team a direct message with your full name and full address so that I may be of further assistance?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast

3 years ago

0

ReallyPuzzled

Contributor

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32 Messages

We are no longer customers. Our new ISP is charging roughly what I was paying Comcast, ever so slightly less, but our connection speed is almost 4x faster. We also have email and VOIP so it was an easy decision to leave. We don't have as many voice options but Comcast was limiting those anyway so we lost nothing from the change. No need to reply as I'm unsubscribing from this thread.

3 years ago

HoppyInSeattle

Visitor

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9 Messages

3 years ago

The real question is why can't 'the biggest internet provider in the US' manage a website? 

Comcast Reps - Please do your job by advocating for your customers instead of towing the company line with explanations on why this poor solution isn't so bad. 

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user_c48713

Visitor

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1 Message

3 years ago

We may all need to find a different service.  Their app does not work and is not a substitute.

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xfj0anxf

Visitor

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3 Messages

3 years ago

The streaming website I use did not go away - I'm still able to reset modem etc from the site I use but I'm giving up on xfinity any way.  In the last 3 weeks my bandwidth was reduced significantly & the monthly price went up by over 15% when all I do is browse social media and watch one channel.  I am forced to subscribe to cable which I NEVER watch.  I found an ISP which allows me to do it my way for $100 per month less

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XfinityChristina

Official Employee

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923 Messages

Hi, @xfj0anxf. I am sorry to hear of your troubles with our service. If you're interested in going over our offers, we'd be happy to, we can look at the speeds and your price and see what options we have for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_35ea6e

Visitor

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2 Messages

3 years ago

Does this decrease in service come with a decrease in the bill?  This is what happens (and will continue to happen) when customers don't have other viable options.  The service just keeps getting worse while the costs continue to go up.

(edited)

1

CCChelseaA

Problem Solver

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637 Messages

We most certainly would love to help with any billing concerns to be had, as we know how important it is to keep the bill down, while still enjoying your services! If you'd like to join us via direct message, we'd be happy to help out! Please be sure to include your first and last name, and full-service address for confirmation.

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


Also, due to the feedback provided there is good news, at this time it does look as though the sunset of this site is being held off for the moment! 

I no longer work for Comcast.

3 years ago

0

cs101

New Poster

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2 Messages

3 years ago

This is insane why would a HOME internet provider require customer to have a smartphone. Is Comcast going to provide customer with a phone and phone service to manage their HOME internet?

0

user_8044f7

Visitor

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1 Message

3 years ago

I just saw that the xfinity web page will be gone on 8/4/2022.  I would like to know whose bright idea this was?  I print out all my ours bills and pay them on my desktop, NOT A SMALL PHONE!!! I manage of Xfinity account on my desktop NOT MY PHONE.  You are asking us to download an app that will more than likely drain the battery in the phone, and with a small screen I already have to remove my glasses to read a lot of things on it.  With my desktop I can at least see the nice big screen! 

1

XfinityJessicaA

Official Employee

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330 Messages

Hello @user_8044f7 We appreciate you taking the time to reach out to us today. The Xfi site which is used to provide more options in viewing and monitoring your data usage is what is being moved to an app. Our billing and plan information will still be available on the website as well as on the app. Please let us know if you have any other questions. We are always here for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_81b595

Visitor

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2 Messages

3 years ago

I just got xfinity installed yesterday.  Saw the banner on the website going away.  I can't run app on phone.  Will have to terminate service.  This is a show stopper for me.  Amazing how such a large company can support so little.

0

0

user_89dbd4

Visitor

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1 Message

3 years ago

I don't have a smart phone so when the website goes away so do I. Starlink is the future now.

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steve0825

Visitor

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3 Messages

3 years ago

Ive been having nothing but problems with this app. Im trying to port forward a machine and it doesnt show up in the list of available machines....why can i not use an IP? Im forced to use a predetermined list that I have no control over! I have never heard of a port forward system where you are not allowed to enter an IP for a machine. My machine shows up just fine if I use my WEB BROWSER to go to my gateway. This has got to be one of the most stupid decisions this company has made.

0

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67ccacct

Contributor

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116 Messages

3 years ago

I used the Xfi site to see security the app does not do anything and is not a substitute to using the web site.

2

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CCAshley1

Official Employee

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746 Messages

We apologize for the inconvenience. We are always releasing new applications. We appreciate your feedback.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_303969

Visitor

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2 Messages

i'm tired of takeaways by xfinity.

and then they tell us how great the are.

3 years ago

0

user_57111c

Visitor

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2 Messages

3 years ago

This is an outrageously bad and discriminatory decision on Xfinity's part.

0

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