xFi site "going away"?

Please do not shut down the website - terrible idea! I use it a lot. I think it's wrong for xfinity to force me to squint at my phone with my bad eye site. 

BAD MOVE!  Time to jump the Xfinity-Comcast ship.

I totally agree with the complaints that I see here and have a couple of others.

AFter receiving the email telling me that the xFi site was being shut down on 6/7, I downloaded the app as suggested. With much experimentation I finally found a way to see our Email and Voice Call History via the app. But I had to enroll in the "Rewards" program to do that! That program is nothing more than forced advertising, and a lot of it, with the likes to our email/voice at the very bottom of the page! Seems to me basic functions like viewing Email and Call History would be easy to access but I'd be wrong!

We've been with Comcast for about 14 years but it's time to explore our options and then make a decision.

This company is brazenly [EDIT: Language] people over with this one. They are not just some little mobile phone company, which, btw, most mobile phone companies do bother to keep a website up. But a gigantic internet service provider/cable company taking away a very basic feature of service borders on unethical. I'd say I was surprised but it's Comcast so no I'm not surprised. What about people using a desktop? It is a VERY bad idea to pipe this much stuff into a [Edit: Inflammatory] little phone app. The app isn't very reliable. I constantly have to use said website because the app [Edit: Inflammatory]! What is wrong with these people seriously. They're gonna end up losing money with this one. I have a smartphone and I still dont like using this app. It is nowhere near up to the tasks the website can handle. It's just so audacious for an ISP to take down their web portal for the very service they are providing. Don't have an Apple or Android? Tough [Edit: Inflammatory], you better go get one! This is what they are saying to people. It's not the first time they've [Edit: Inflammatory] won't be the last. New year, bill goes up, services go down. 

yep,  terrible idea.  The app doesn't work half the time and the pc version is the only way I can access it. 

And you can't talk to *anyone ever* . The system likes to say there's an outage in my area when there isn't.  All devices in my house are connected and working.   But I use the app to limit my childrens access, so when this happens,  I can't get through on the app to unlock them,  and can't use chat,  or the phone. I just get the automated "We know theres an outage in your area"  message with absolutely no option to talk to anyone,  at all. The ONLY workaround is the desktop WiFi controls.  When that goes away,  I guess my kids are just [Edit: Language].

The apps supremely [Edit: Language]. 

Restore full functionality to the internal configuration page for the router and this won't be such an issue for some. Still a bad move in my opinion, and forcing customers to use a smartphone app for this is a poor choice for us, but might save Xfinity a penny or two, I guess. We won't see the savings reflect in our bill, of course. 

As I said on another forum, maybe it's time to look into a standalone compatible modem and weight the options. I know it's not an issue for most, but some of us like to have or even need full control of our internet equipment (within reason, of course). Shouldn't be forced to use a buggy smartphone app to control my port forwards or DMZ while I'm literally sitting at my computer that's far easier to use for such tasks. 

Give us back standard control of our Admin Tools on our routers before this website closes, please!

So i have Xfinity internet and boxes in three rooms. How will this effect me?  Also if I download the streaming app to my phone will I be able to pay bills there. 

Also this was not a good idea at all. During a recent power outage being able to watch TV  on my laptop with a large screen was great. I do not want to watch TV on my phone. 

If the app allowed me to control what devices were connected to the wifi, so I could restrict access off and on to my kids phone and laptop, it'd use it happily. But there's not even an option 

Can't even control what devices have connection via the app. I don't trust my kid to have unlimited access at night, it's so much easier to pause his device

An update to my previous post:

While I still have to load my "rewards" there is a way to access voice and email at the top -- press the 3 bars near the upper left of the window then scroll to whatever your choice might be.

I have not found a way to output the Call History tho. Something seems to happen but nothing is output either to my mobile device or to my printer.

I've also discovered that the "Tell Us What You Think" option in the Voice menu doesn't even pretend to work but perhaps somewhere else there's some functionality.

This is a terrible idea. - For one I can't even use the app because it logs on using CHROME instead of the default web app. Chrome has been disabled on my phone (no internet access) and will remain so. I agree with many of the others - It may be time to find a better internet provider - The modem seems flaky anyway (I am unable to connect my printer - had to add another modem to allow access. My Tivo box didn't record today because it lost access to the internet, etc). Control of the modem is getting harder and harder - And I used to be a network engineer- It shouldn't be this hard.

I noticed in the version history on the App Store that Comcast has been updating the app fairly frequently with the most recent being 3 days (today is Sunday, May 8th) ago so I updated my phone hoping for improvement in function with no joy -- still can't print Call History and the 'Tell Us What You Think' button is still non-functional.

The descriptions accompanying the updates are unhelpful. While it's good that they're paying attention to the app it is bad that such frequent updates are necessary.

I don’t have a smart phone. I don’t plan on getting one.

getting rid of the website is a BAD idea.

I’m sure I can find another carrier if I have to !!

This is a BAD idea!!

it may be good for Xfinity But BAD for the customer.

The CUSTOMER is ALWAYS right.

Agree with others here, not everyone likes to do everything online through a phone, except maybe those under the age of 35.  I prefer to do online interactions from a PC whenever there is a choice.  Forcing users to switch to a phone app is ridiculous.  At the very least you could add a supported Microsoft Store windows app if there is a specific reason the web page needs to go away.