dlemory's profile

Frequent Visitor

 • 

13 Messages

Tue, Apr 5, 2022 4:46 PM

xFi site "going away"?

I see this when I login to the xFi website:

"The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play."

That's a terrible idea!  Why would you do that?

Visitor

 • 

1 Message

2分前

Please do not shut down the website - terrible idea! I use it a lot. I think it's wrong for xfinity to force me to squint at my phone with my bad eye site. 

Visitor

 • 

1 Message

2分前

BAD MOVE!  Time to jump the Xfinity-Comcast ship.

Contributor

 • 

32 Messages

2分前

I totally agree with the complaints that I see here and have a couple of others.

AFter receiving the email telling me that the xFi site was being shut down on 6/7, I downloaded the app as suggested. With much experimentation I finally found a way to see our Email and Voice Call History via the app. But I had to enroll in the "Rewards" program to do that! That program is nothing more than forced advertising, and a lot of it, with the likes to our email/voice at the very bottom of the page! Seems to me basic functions like viewing Email and Call History would be easy to access but I'd be wrong!

We've been with Comcast for about 14 years but it's time to explore our options and then make a decision.

llllynch1

Frequent Visitor

 • 

17 Messages

@ReallyPuzzled​ They told me that Email will still be online (at least for now) but you will not be able to troubleshoot the Internet without the app.  

3673988

Contributor

 • 

22 Messages

2分前

This company is brazenly [EDIT: Language] people over with this one. They are not just some little mobile phone company, which, btw, most mobile phone companies do bother to keep a website up. But a gigantic internet service provider/cable company taking away a very basic feature of service borders on unethical. I'd say I was surprised but it's Comcast so no I'm not surprised. What about people using a desktop? It is a VERY bad idea to pipe this much stuff into a [Edit: Inflammatory] little phone app. The app isn't very reliable. I constantly have to use said website because the app [Edit: Inflammatory]! What is wrong with these people seriously. They're gonna end up losing money with this one. I have a smartphone and I still dont like using this app. It is nowhere near up to the tasks the website can handle. It's just so audacious for an ISP to take down their web portal for the very service they are providing. Don't have an Apple or Android? Tough [Edit: Inflammatory], you better go get one! This is what they are saying to people. It's not the first time they've [Edit: Inflammatory] won't be the last. New year, bill goes up, services go down. 

(edited)

Visitor

 • 

2 Messages

2分前

yep,  terrible idea.  The app doesn't work half the time and the pc version is the only way I can access it. 

And you can't talk to *anyone ever* . The system likes to say there's an outage in my area when there isn't.  All devices in my house are connected and working.   But I use the app to limit my childrens access, so when this happens,  I can't get through on the app to unlock them,  and can't use chat,  or the phone. I just get the automated "We know theres an outage in your area"  message with absolutely no option to talk to anyone,  at all. The ONLY workaround is the desktop WiFi controls.  When that goes away,  I guess my kids are just [Edit: Language].

The apps supremely [Edit: Language]. 

(edited)

Visitor

 • 

2 Messages

2分前

Restore full functionality to the internal configuration page for the router and this won't be such an issue for some. Still a bad move in my opinion, and forcing customers to use a smartphone app for this is a poor choice for us, but might save Xfinity a penny or two, I guess. We won't see the savings reflect in our bill, of course. 

As I said on another forum, maybe it's time to look into a standalone compatible modem and weight the options. I know it's not an issue for most, but some of us like to have or even need full control of our internet equipment (within reason, of course). Shouldn't be forced to use a buggy smartphone app to control my port forwards or DMZ while I'm literally sitting at my computer that's far easier to use for such tasks. 

Give us back standard control of our Admin Tools on our routers before this website closes, please!

Visitor

 • 

1 Message

2分前

So i have Xfinity internet and boxes in three rooms. How will this effect me?  Also if I download the streaming app to my phone will I be able to pay bills there. 

Also this was not a good idea at all. During a recent power outage being able to watch TV  on my laptop with a large screen was great. I do not want to watch TV on my phone. 

llllynch1

Frequent Visitor

 • 

17 Messages

@user_92a5b9​ As I understand it you will still view your email online but you will not be able to troubleshoot your Internet unless you use the app.  They will only provide Internet access for certain things (for now).  My guess is that they will not make it more difficult to pay your bill.

Contributor

 • 

32 Messages

Your reply is reassuring.

Can you point me to where I can learn more about this?

I'd very much appreciate it!

TIA!

3673988

Contributor

 • 

22 Messages

@user_92a5b9​ There is another app "Xfinity My account" for paying bills, the Xfi app tries and fails to load billing info. Im amazed this is even a discussion because an ISP is taking down a basic service. Good luck with this half assed app!

llllynch1

Frequent Visitor

 • 

17 Messages

@ReallyPuzzled​ First, note that the message we all received specifically refers to Xfi, which their website defines as " Xfinity xFi lets you manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, view camera video, troubleshoot issues and manage family members' online experiences with features like Pause and Parental Controls."

On April 14, when I first received this message, I initiated an Xfinity chat (from the computer website, since it is unavailable via the Xfi app).  Here is the agent's reply when I asked specifically about viewing and using the Xfinity website for such things as e-mail, though his reply is a bit jumbled, he clarified that only the Xfi information is being removed from the website and placed in the app, as follows.  

From Agent,

It has all the features of Xfi app. Rest be assured you can open or view the website anytime. Just the xfi apo will not be available.

Note, there are many Xfinity apps.  One controls the TV (TV remote), there is Xfinity My Account, Xfinity Stream, Xfiinity Hot spots, and the new purple app just called Xfinity.  This is VERY cumbersome, confusing, and unnecessary.  

Visitor

 • 

3 Messages

2分前

If the app allowed me to control what devices were connected to the wifi, so I could restrict access off and on to my kids phone and laptop, it'd use it happily. But there's not even an option 

Visitor

 • 

3 Messages

2分前

Can't even control what devices have connection via the app. I don't trust my kid to have unlimited access at night, it's so much easier to pause his device

3673988

Contributor

 • 

22 Messages

@user_e756f5​ you can pause from the app, just click on the "connect" menu press the device you want to pause and it gives the option.

Contributor

 • 

32 Messages

2分前

An update to my previous post:

While I still have to load my "rewards" there is a way to access voice and email at the top -- press the 3 bars near the upper left of the window then scroll to whatever your choice might be.

I have not found a way to output the Call History tho. Something seems to happen but nothing is output either to my mobile device or to my printer.

I've also discovered that the "Tell Us What You Think" option in the Voice menu doesn't even pretend to work but perhaps somewhere else there's some functionality.

Visitor

 • 

1 Message

2分前

This is a terrible idea. - For one I can't even use the app because it logs on using CHROME instead of the default web app. Chrome has been disabled on my phone (no internet access) and will remain so. I agree with many of the others - It may be time to find a better internet provider - The modem seems flaky anyway (I am unable to connect my printer - had to add another modem to allow access. My Tivo box didn't record today because it lost access to the internet, etc). Control of the modem is getting harder and harder - And I used to be a network engineer- It shouldn't be this hard.

Contributor

 • 

32 Messages

2分前

I noticed in the version history on the App Store that Comcast has been updating the app fairly frequently with the most recent being 3 days (today is Sunday, May 8th) ago so I updated my phone hoping for improvement in function with no joy -- still can't print Call History and the 'Tell Us What You Think' button is still non-functional.

The descriptions accompanying the updates are unhelpful. While it's good that they're paying attention to the app it is bad that such frequent updates are necessary.

Visitor

 • 

3 Messages

2分前

I don’t have a smart phone. I don’t plan on getting one.

getting rid of the website is a BAD idea.

I’m sure I can find another carrier if I have to !!

Visitor

 • 

3 Messages

2分前

This is a BAD idea!!

it may be good for Xfinity But BAD for the customer.

The CUSTOMER is ALWAYS right.

New Poster

 • 

4 Messages

2分前

Agree with others here, not everyone likes to do everything online through a phone, except maybe those under the age of 35.  I prefer to do online interactions from a PC whenever there is a choice.  Forcing users to switch to a phone app is ridiculous.  At the very least you could add a supported Microsoft Store windows app if there is a specific reason the web page needs to go away.

(edited)

forum icon

New to the Community?

Start Here