dlemory's profile

Frequent Visitor

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13 Messages

Tue, Apr 5, 2022 4:46 PM

xFi site "going away"?

I see this when I login to the xFi website:

"The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play."

That's a terrible idea!  Why would you do that?

Visitor

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14 Messages

2分前

The only option since Xfinity does not care about there customers is to either switch services or buy your own modem. Due to xfinity being the only broadband here I will be buying my own modem. Seems they needed to find a way for the top execs to pocket more money so XFI on the web is the first to go.

Visitor

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1 Message

2分前

this [Edit: Inflammatory]. i don't have a phone. very tired of xfinity always taking things away and charging more. so without a phone i have no other options.

(edited)

XfinityJodie

Official Employee

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624 Messages

@user_303969 I'm sorry to learn about the feedback! Do you have any kind of smart device like an Ipad or tablet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
pmv1631

Frequent Visitor

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36 Messages

Jodie. Having a smart device like an iPad or a tablet is NOT the answer. The answer is that Xfinity eat some crow and keep the web site. However, that would never happen. The people that make these decisions are way more important than we lowly customers. 

Visitor

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6 Messages

I totally agree. they truly don't care about what customers want, just pay bill on time.  I am disgusted with their arrogance.

Visitor

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2 Messages

2分前

It seems like more and more businesses are putting almost any effort to make customers happy. Basically, there is so little competition and the service is so critical for almost everyone that Comcast and do whatever keeps costs down and boosts revenue because there is no other provider to switch to. We need the government back involved to split up the ISP and encourage competition soon. 

pmv1631

Frequent Visitor

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36 Messages

@user_80d71d​ I agree. I also do NOT have an alternate, and Xfinity knows that a lot do not have an alternative. So they can do whatever they want and there is nothing anyone can do about it. 

Visitor

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3 Messages

2分前

What is a customer who accesses their email and account on desktop supposed to do?!  I don't have a smart phone and don't want one.  How am I supposed to access my account?  This is my primary e-mail for all work related things.  I work on a laptop, not some tiny mobile device.  Please help!

Visitor

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1 Message

2分前

This is pure nonsense.  Many people do not use their cell phones to access the Internet.  Another example of Comcast sticking it to consumers.

Visitor

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1 Message

2分前

Will I still be able to watch on my laptop? 

Official Employee

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511 Messages

@user_17d367 Yes, you can continue to watch the Xfinity Stream app from your laptop.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2分前

Add me to the list of agreeing to all of the above comments. This is a terrible idea! Please reconsider!

pmv1631

Frequent Visitor

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36 Messages

2分前

Because they can. Xfinity (Comcast) was once the most hated corporation in the country. They fixed that. However, now they want to get back to it. I have a cell phone, but I prefer to sign on to Xfinity via my pc. Bigger screen if nothing else. I have seen in the recent past that Xfinity has changed their attitude, and they just don't care anymore. Mostly because they have become so large there is nothing anyone can do about it. So they want to make your experience as difficult as possible. This is sad. 

pmv1631

Frequent Visitor

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36 Messages

2分前

The sad part is that Xfinity could get a negative comment from every one of their customers, and they would STILL take the site away. Believe me. They do NOT care. What a shame. I WAS one of their biggest fans. 

Visitor

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6 Messages

2分前

It doesn't matter how many features they put on the phone. The fact it it's tiny screen and small keyboard and it's hard and frustrating to use.  Why can't you have an app and a website and let people choose what they want.   

Visitor

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6 Messages

2分前

I agree it's a terrible idea for this change, I don't have a smart phone for downloading the Xfinity app

Visitor

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6 Messages

@user_14105e​  I don't have a smartphone either. How arrogant and insensitive they are. As for the xfinity assistant, they are so ridiculous and always want a shorter question. they are a total waste of time.  

Visitor

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3 Messages

2分前

Will this also effect the email? Will we not be able to access the email through the web site at:

https://my.xfinity.com/?cid=cust

I use the email daily and it will be a massive pain to change everything to a different email, but will have to if I cannot access it through a PC for obvious reasons. Just want some confirmation before I start changing email and login information for various accounts.

Official Employee

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511 Messages

@user_53383a and @user_15639c Great question! This change will not affect your ability to access email via our website.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

Clearly there is a lot of confusion about what one will still have access to.  It seems to me that there should be a detailed explanation on the xfinity home page explaining what this change is going to affect, and what will remain the same. 

Visitor

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4 Messages

2分前

I agree that this is also a TERRIBLE idea!!! I can log into all my other accounts from my MacBook Pro or iMac, which I prefer, because it is much easier than managing accounts from an iPhone app with tiny text and limited management options. I have already considered switching from Comcast to our local phone company for Internet and dumping cable because we pay for a bunch of channels we don't care about. Comcast also jacks up rates every 1-2 years, and I have to call and waste significant time to get the bill lowered. Our power company is planning to extend 10 GB fiber Internet coverage to our neighborhood. We will probably dump Comcast when this happens.

Curly

Contributor

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38 Messages

2分前

Not everyone uses apps!  This is ridiculous. 

Csquared

Regular Visitor

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5 Messages

2分前

Terribly stupid decision!  Have been with comcast for decades, but now looking around for alternative ISP.

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