Frequent Visitor
•
18 Messages
Xfi Shows Gateway Offline, but WiFi Working Properly
The XFi app usually shows a list of my Pods and what devices are connected to which Pods/Gateway. Yesterday, the XFi app started displaying: "Your Gateway may be offline", but my WiFi was working properly. Is there some problem with the XFi app?
user_7600ff
Visitor
•
1 Message
4 years ago
Same issue here. Cannot unpause devices that I paused last week.
0
0
mikejotom
New Poster
•
3 Messages
4 years ago
Mine shows offline too. That is the WHOLE REASON I got the xfinity modem! I need to pause my childresn't internet whenever I need to. I had my own modem so I did not have to pay Xfinity for a rental but I just installed this and it DOES NOT WORK!!! I have called 3 times and no one knows a fix!!!!
0
0
mikejotom
New Poster
•
3 Messages
4 years ago
Mine shows offline too. That is the WHOLE REASON I got the xfinity modem! I need to pause my childresn't internet whenever I need to. I had my own modem so I did not have to pay Xfinity for a rental but I just installed this and it DOES NOT WORK!!! I have called 3 times and no one knows a fix!!!!
1
0
user_3a4a2f
Visitor
•
1 Message
4 years ago
Running into same issue. it was fixed couple of weeks ago but back again....
1
0
user_7c7eb9
Visitor
•
1 Message
4 years ago
Same issue here. I’m on my first day of service. It was fine earlier today but now shows that the modem cannot be found. Internet access is fine.
1
0
user_17bd7b
Visitor
•
1 Message
4 years ago
Same issue here in Seattle now in March 2021. Upgraded the Modem few weeks ago and it's working fine but the website/app indicates modem is offline or cannot connect to the modem etc...Reboot and it's showing fine for a few hours and then off-line message again.
1
0
user_e4d543
Visitor
•
3 Messages
4 years ago
Same issue here in the Seattle area... got our Gateway replaced 2 days ago and as soon as we did, the app is showing this but our internet is working fine...but...my pods will not connect now, which is a problem because the pods run and connect through the app. Its baffling that it been a continuous problem since November, smh.
0
0
user_3fe9fb
Visitor
•
1 Message
4 years ago
Still a problem today, March 18, 2021.
1
user_e566ea
Visitor
•
1 Message
4 years ago
Still an issue. March 19, 2021. Contacted Xfinity they rebooted modem. No dice. Still "off-line". Miami, Fl
1
0
user_7a2f26
Visitor
•
1 Message
4 years ago
Did this issue ever get resolved? I a have same issue and this says it is from 4 months ago
0
0
user_8bcf0e
Visitor
•
1 Message
4 years ago
Having the same issue. We just connected the new modem they sent us. Wifi works fine but app says it is offline.
0
0
user_49ab83
Visitor
•
1 Message
4 years ago
Same thing happened to me, it is account level issue where they still have the old modem/gateway associated as the device on the account. The only resolution is to make sure to return the old equipment and that they remove it from your devices on the account. You can log into your account on the website and view your devices to verify this. Don't bother reaching out to tech support because they will just have you troubleshoot your internet connection, which undoubtedly is working fine. I spent over an hour explaining the situation to the tech to no avail. It was a very frustrating experience.
0
0
Dasummers
Contributor
•
33 Messages
4 years ago
I am experiencing this issue too. I gave up using my modem 5 months ago for Comcast's modem, and it worked fine for the first few months, but now this. The app still notifies me of new devices connecting, but is otherwise worthless without it seeing the gateway online. I logged into Xfinity website, and it shows no other devices associated with my account. I can login to the gateway via the browser interface to the IP address, but the gateway's web interface does not provide all the features that the app does.
Has anyone fixed this?
0
0
user_e4d543
Visitor
•
3 Messages
4 years ago
Solution!: Clear the Cache and Data of the app...I just did this, now it works perfect!
1