Frequent Visitor
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18 Messages
Xfi Shows Gateway Offline, but WiFi Working Properly
The XFi app usually shows a list of my Pods and what devices are connected to which Pods/Gateway. Yesterday, the XFi app started displaying: "Your Gateway may be offline", but my WiFi was working properly. Is there some problem with the XFi app?
bdzomba
Regular Visitor
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4 Messages
4 years ago
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Teamblend
Regular Visitor
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3 Messages
4 years ago
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John_123
New Poster
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1 Message
4 years ago
I'm in Florida and I'm having the same problem. This has been going on already for a week. We need this function to setup the router to do work. How long will it take for Comcast to fix it?
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Rick_09357
Frequent Visitor
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18 Messages
4 years ago
Initially, nothing happened after I rebooted my Gateway. However, by the next day, the XFi app and the web-based XFinity site started working again. I suggest rebooting your Gateway/Router and wait a day or so to see if the problem goes away.
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bdzomba
Regular Visitor
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4 Messages
4 years ago
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jrubas
New Poster
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1 Message
4 years ago
Same problem in Naperville, Illinois. It's been doing this for several days. Any idea when this problem will be resolved? Thanks!
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Rmorehead
New Poster
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1 Message
4 years ago
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Panfish
Contributor
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48 Messages
4 years ago
Mine was working good until just now. Modem rebooted by itself so I assume Xfinity did that? Now I can view connections on the web site under Xfi icon but if I go into my account, devices it says looks like your modem is not repsonding. Same on the status center and the my account app. Something is up again, was working for 4-5 days. Internet and Wifi are working normal, fast.
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Sandeep053
New Poster
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1 Message
4 years ago
Its Shame that they are not able to Fix it for almost 2 weeks now !!
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Panfish
Contributor
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48 Messages
4 years ago
Mine working properly once again, online web page that is, I do not use the Xfi app.
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StevenTN
New Poster
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1 Message
4 years ago
Same issue here in the Nashville area for about the last two weeks with no resolve.
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alanmaxwell2010
New Poster
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1 Message
4 years ago
Well, it's still happening, my Xfinity phone app, just started doing exact same thing.
Internet all good, wifi good, App says gateway not online..
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Cire_B24
New Poster
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1 Message
4 years ago
Mine's been like this for months now since I set up my replacement gateway. But now I'm at the point where I need to actually get into the details and settings of it and still can't.
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spraggih
Frequent Visitor
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5 Messages
4 years ago
It's still an issue many months later with no resolution... And the Xfinity call center was unaware of the issue and had me do three resets of my router (of course to no avail). What good is paying for a service that cannot be managed?
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user_a1df6b
Visitor
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1 Message
4 years ago
Me too issue offline
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