1 Message

Mon, Nov 29, 2021 6:09 PM

xFi profiles all show 0 usage

We are definitely using a lot of data but every profile with devices shows no activity. It used to work. What's going on with People?


Official Employee


465 Messages

2 m ago

@user_925f8c Hi there! That feature where you can see the individual device data usage isn't available. But we can check on the monthly usage though. If you want to discuss more, please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here

https://comca.st/3roHlCf. Then click the "New message" (pencil and paper) icon.


Type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter or tap the >icon to send it

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