Visitor
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30 Messages
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacements. I have left the Xfi pods unplugged for days, but they still don’t show on the Xfinity app and won’t connect. I purchased one Xfi pod a couple of years back, but the other Xfi pod was provided just in June or July. Again, the Xfi pods attempt to connect but the app reaches a point where it states something did not go as planned. I either get Exit or Try Again
NoNoBadPuppy
Problem Solver
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734 Messages
3 months ago
Try this solution, please:
To factory reset an Xfinity xFi Pod, use the Xfinity app to remove the Pod from your account, then locate the small, pinhole reset button on the bottom or side of the Pod, and press and hold it with a paperclip for about 10 seconds until the LED light blinks, indicating a successful reset.
Steps to Factory Reset an XFi Pod:
Open the Xfinity App: Sign in to the Xfinity app on your mobile device.
Go to WiFi Equipment: Navigate to the WiFi section and select "View WiFi equipment".
Select the Pod: Choose the specific WiFi Boost Pod you wish to reset.
Go to Device Details: Scroll down to the "Device details" option.
Remove the Pod: Select "Remove Pod" to disconnect it from your network.
Find the Reset Button: Locate the small, pinhole reset button on the Pod.
Perform the Reset: Insert a paperclip into the pinhole and press and hold the button for approximately 10 seconds.
Confirm Reset: The LED light on the Pod will blink, signaling that the reset is complete.
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XfinityBrianH
Official Employee
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1.8K Messages
3 months ago
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