New Poster
•
1 Message
XFi Pods
I consistently get between 4-7mbps download when connected to a pod. Service is 300mbps. Will get over 100mbps on iPhone when connected to gateway. (Or more if stand right next to it). What gives. Need the pod so that camera outside works. Can I tell my device not to connect to a pod?
Responses
ComcastJosh
Official Employee
•
131 Messages
1 y ago
I am sorry to hear about your slow speeds while connecting to the pod. I need you to do me a favor unplug the pod that you are closest to then get a few feet away from a different pod and run the speed test. I need to know what speeds you are getting then. Please feel free to message me direct as well and i can help you figure out what is going on with the slow speed with that specific pod.
Please utilize all 3 speed test and message me if you prefer with the results of each one.
https://speedtest.xfinity.com/
https://fast.com/
https://www.speedtest.net/ "app is fine if you prefer to use it"
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0