Mtamoritz's profile

New Poster

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1 Message

Fri, Sep 27, 2019 5:00 PM

xfi pods

  • xfi pods not working. Haven't been able to get them to work. Downloaded the xfi app and tried to connect my device to pod. Keep getting the message "Let's try that again. Sorry, we ran into a problem. Please try again or go back to the previous screen." Was on the phone with Xfinity for over 2 hours earlier, spoke with multiple people, no resolution. Was told I will get a call back by someone who knows more about these devices (pods). That was over 6 hours ago and I have not received a call. Would someone please help? I tried the online xfinity assistant and received the response "Sorry. I would love to help you out, but I am a new bot and still learning. I have trouble understanding long questions."

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Responses

Frequent Visitor

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16 Messages

2 y ago

You can't "connect your device to a pod" - the pods connect themselves the router and the devices connect themselves to either the router or a pod depending on which they find best. The router and the pods together equal one network to connect to.

 

Are your pods connected to the router? If the little light on them is flashing, they are not connected. If not connected, following the install procedure in the instruction book or on the xFi app go to More > Add a Device > Xfinity Device > xFi Pods. 

 

If that doesn't work, please repost with what happens and what exactly isn't working right. Good luck. 

Visitor

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1 Message

3 m ago

I’m having the same problem, when I go to connect to the pod to my router through the app, i get until the step where it says place you phone within 6 inches of pod, I do then the connecting screen comes up for like 5 seconds before It doesn’t work and I get the message “Sorry we ran into a problem. Please try again or go back to the previous screen.” But no matter how many times I try again it doesn’t work😢

Official Employee

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179 Messages

@user_694080 We can look into that for you. Please send us a private message by selecting the message icon in the top right-hand corner and search for Xfinity Support. We'll be there to help. 

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Expert

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87.1K Messages

3 m ago

OP has not returned. Year old dead thread closed.

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