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Visitor

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4 Messages

Thursday, September 22nd, 2022 10:00 PM

Closed

Xfi pods will not connect

No matter how many times I try the Xfi pods just won’t connect

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Official Employee

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2.3K Messages

3 years ago

 Hi, @user_b86a79. Thank you for reaching out to let us know you are running into some trouble, and you have come to the right place for help. The xFi pods really do help with providing great coverage for those areas in the home having some trouble, so I know how important it is to have them online. To confirm, are you attempting to complete the activation process as it's outlined here https://comca.st/3Se7BKn, or have you had this pod for some time? 

Visitor

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4 Messages

@XfinityVianney​ I am trying to complete the first time activation process - it’s very straight forward and easy to do but they won’t connect.

Visitor

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4 Messages

Also- I have the 600 Mbps plan and I have read that the pods don’t support speeds higher than 300 Mbps - I don’t really seem to have any “weak” zones in my house ie I only have the Gateway running at this time and devices seem to do fine in any location in my house, So the question is should I even bother with the pods if they are “hard to get connected” and “not reliable ie might not stay connected” and won’t support the faster 600 Mbps speed? I don’t need or want unreliable technology installed that might cause more problems/headaches down the road. Thanks.

Official Employee

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746 Messages

Great questions, Xfi pods are suggested for dead spots in the home. If you do not have weak spots and a tech did not suggest them you may not need to install the pods. 

I no longer work for Comcast.

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Visitor

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4 Messages

@XfinityAshley​ I did not have a tech as I installed the gateway myself (that went well) but I don’t really experience dead spots so I will just return the pods. You can close the ticket/thread. Thanks.

Official Employee

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553 Messages

You're welcome! Never hesitate to create another public post for any of your future account and service needs!

Visitor

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8 Messages

3 years ago

Unless you have actual dead spots in your home where the WiFi signal is dropped, it is a wasted expense to even have them. I would require an immediate refund if you don't have any dead spots and if after resetting your modem it still doesn't resolve anything. Also who ever the "customer" support was, did they check for compatibility of such pods with  your current xfinity modem or does the  xfinity modem itself need to be replaced/updated? 

It has occurred before that the WiFi if the modem is simply too old (even if you got it as recent as 6-8 months ago) may bot have current updated software. That occurred with me when my WiFi wasn't working at all. I could connect using my Ethernet, and I could use my DVR. But the WiFi wasn't connecting. new, current equipment had to be sent. You may want to have that checked into.

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