Xfi Pods Will Not Activate
I have 6 Xfi Pods that dropped their connection a few weeks ago. I was unable to reactivate them. As a result, I recieved a new Gateway. I am still unable to activate any of the pods. I was on with Advanced Support for over an hour. The agent tried several things as well as having me sign out of the XFi App, deleting it, then reinstalling it, and retrying the activation. In addition, I tried using a different phone to activate them. Nothing worked. I keep receivng the message "Let's Try That Again" Then we got disconnected and when I tried to call back was placed on another extended hold. The serial numbers of the pods I'm trying to activate are:
My case number is CR874 815 348. Any assistance you can provide would be appreciated.