xFi pods stopped working

The three xFi pods I have, have been working for months without issue. Yesterday I noticed they were offline and have been unable to reconnect them since. Any help would be appreciated. @ComcastRachelH I saw that you were able to help some people in another thread, so thought I would tag you.

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Responses

tommystouse

New Poster

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1 Message

2 y ago

Same trouble here; all three pods offline. Seems to have started after xfinity rebooted my gateway early morning of 9/24. I had been notified of planned maintenance for that morning. I have both restarted my gateway through the app and with a physical power cycle, but the pods are still down.

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ComcastRachelH

Official Employee

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2.3K Messages

2 y ago

Thank you both for reaching out. I was able to pull up both of your accounts & take a look.

mhassett -- It llooks like your Pods are currently online. Are you still experiencing an issue?

tommystouse -- I'm seeing the Pods offline on my end as well. Can you please unplug each Pod and plug them back into the wall outlets. A small LED light should come on, indicating that the Pod is receiving power. Can you please try this & let me know what you experience?

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Xfinity App

mhassett

xFi pods stopped working

Responses

tommystouse

ComcastRachelH

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