New Poster
•
1 Message
xFi pods showing as online, nothing connecting to them
Hi, I have had my 3 xfi pods set up for about 6 months now and I can go into the xfi app and they say that they are online but none of my devices are connected to them. In my room I have my computer that I use for gaming and I have my Xfi pod in the open on a wall outlet that is completely free from obstructions from the pod to my computer. Also when I have my phone up here, it doesnt connect to the pod but rather the gateway. I feel these things dont really help since my wifi speeds have been the same for ever now and are starting to get slower and slower.
XfinityJosephF
Official Employee
•
26 Messages
4 years ago
I am sorry to hear that you are having issues with the xFi pods. I know the xFi pods come three to a pack, but some homes do not need all three. May I suggest that you unplug the xFi pods, (if you have an external router you will want to unplug that as well) then unplug the modem for about 30 seconds. Once you plug your modem back in, let it come all the way back up. (If you have an external router you will want to plug that in next and wait for it to come all the way up.)
Then begin to plug in the xFi pods one at a time (until they turn white). You may find that you do not need all three- and maybe need to reposition the pods.
I hope this information is helpful. If it does not help, please let us know.
0
0
RainH20
New Poster
•
1 Message
4 years ago
0