Jeff4433's profile

New Poster

 • 

1 Message

Thursday, March 28th, 2019

Closed

Xfi pods not connecting. Second set now

I bought 3 xfi pods on 12/31/2018 and they connected and worked great for almost exactly 3 months. They lost connection 2 days ago and in was told by the 800 number to take them back to the Xfinity store that I bought them from. I had them swapped out and the set I just picked up will not connect either. I have reset my gateway several times, uninstalled the xfi app twice, and unplugged both sets a couple of times. Nothing. They won't connect. Solutions?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First

Official Employee

 • 

2.3K Messages

6 years ago

Jeff4433 -- Thanks for reaching out!  Can you let me know the message you received when trying to onboard the Pods?

forum icon

New to the Community?

Start Here