kb300's profile

New Poster


1 Message

Thu, Jul 9, 2020 10:00 AM

Xfi pod problems

Like many other's, I received an email saying that I qualify for free xfi pods after and analysis of my wifi.  I have been trying to get them for over a month.  Ever since switching to Xfinity's wifi router, we get spotty service in our basement and second floor.  I have a husband who now works from home and starting in August, I will have 6 KIDS doing e-learning for half the school day!!! After three different sessions speaking with at least 6 people, I still have no answers other than... you can only get them through the link...since the link does not work you cannot get them.  When I press further, they just transfer me to other places…chat assistance, billing, tech support, sales, or a Fallout Team member...which I think may be made up because the last person I spoke with had never hear of that team before.  I’ve been told to “wait 14 days and they will be sent.” I’ve been told “just buy them at full price and we will issue a refund” (the site would even work to do this).  And just now I was told that this promotion didn’t exist???


Has anyone had luck actually getting them??


New Poster


4 Messages

1 y ago

I have the same issue, I received an email and notification that I am to receive 3 free pods but when I click the link it eventually leads to "

Looks like you'll need some extra help completing your order.

Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY."


I tried the assistant and they said they could do nothing so I called in. Some said that it didn't exist and another said that it was confirmed but I have to wait another 2 weeks before I am to receive an email to send it to my address. I am considering just leaving the service since they cant send me these and lie to my face to hope I cave in and just purchase them. It says that I have already been assessed and that I am eligible to receive them at no extra cost to me. I need that confirmation email and tracking number

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