xFi Pod Evaluation
I've been extremely frustrated with a similar situation since I signed up for xFi Complete about a month ago. I live in a 100 year old house with plaster walls, and get very poor reception anywhere aside from the main floor of the house. I received my "evaluation" that simply told me that my coverage was "looking great!", which it isn't. I have no idea how they tested this, because I have to run a powerline adapter upstairs just to get a reliable connection as it's so slow on wifi (1/4 of my rated speed, with high ping and lag spikes in games). I called and spoke to support and they also told me that since I received an email saying everything "looked fine", that I'd have to pay for the pod rather than get a free one. What am I supposed to do now? Their test is obviously flawed, and I was under the impression I was supposed to receive a free pod with this package that I purchased, but it seems to be a bait & switch so far based on an inaccurate "test". Can anyone from customer service please contact me to see how I can get the pod that I believe I should be eligible for?