XFi pausing when i never paused + unknown devices

I have been having two issues that no one has helped with over the phone.

1.Last Saturday I woke up and all my devices said they were paused or in bedtime mode. I never paused any of them, and when i downloaded the app it is saying that none are paused. Anything connected to the internet continues to randomly be paused and generally have a poor connection if it is working. 

2. There are approximately 14 devices on the devices list within the app i don’t recognize. I never added these devices. I even reset the whole router (holding reset button for 30 seconds) with a new name and password, yet these devices still show up on the xFi app as being actively connected.