Regular Visitor
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7 Messages
Xfi pausing and downtime doesn't work for one profile
Hello- I've used xfi to pause wifi at night and after a certain length of time during the day. I've noticed recently that the pauses don't seem to work for one of my kids. They will exceed their time and it is supposed to pause but it doesn't. I've checked the settings and they are correct. Is anyone aware of what is causing this? Thanks
Responses
Mojwacyrus12
New Poster
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1 Message
1 y ago
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DUSTYDAISY75
New Poster
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1 Message
1 y ago
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ComcastJosh
Official Employee
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131 Messages
1 y ago
Hello @skigriffin3 @DUSTYDAISY75 @Mojwacyrus12 I have escalated this issue to see if we currently already have an engineering ticket put in and if not that we need to get one put in for it. Thanks and we will work as fast as possible to fix the issue for you all!
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chaggy23
New Poster
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3 Messages
1 y ago
Hello.
I have been having the same problem at my house. It is causing many arguments. I have even changed the passwords thinking my daughter knew them. What is the purpose of pausing if it's not consistent?
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Petesauce
New Poster
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1 Message
1 y ago
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dmkgolden
New Poster
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2 Messages
10 m ago
I am having the same problem. This is only an issue for one device and it has been going on for awhile. We've tried resetting the profile and rebooting the device, but it still doesn't work. Maybe it is something with the older devices? This is happening to an iPhone 6. All other devices that are not experience this issue are iPhone 8 and newer.
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Lobbydave
New Poster
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1 Message
9 m ago
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galvezm
New Poster
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1 Message
8 m ago
Why hasnt Xfinity acknowledged that this feature does not work? Frustration is high since kids are more at home these days. If you are not going to fix it then stop anouncing it as a selling point. Minimally, acknoledge that you have no idea how to fix it and we should not bother. It dont work.
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Notworkingright
New Poster
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1 Message
8 m ago
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