skigriffin3's profile

Regular Visitor

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7 Messages

Fri, Jun 5, 2020 6:00 AM

Xfi pausing and downtime doesn't work for one profile

Hello- I've used xfi to pause wifi at night and after a certain length of time during the day. I've noticed recently that the pauses don't seem to work for one of my kids. They will exceed their time and it is supposed to pause but it doesn't. I've checked the settings and they are correct. Is anyone aware of what is causing this? Thanks

Responses

New Poster

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1 Message

1 y ago

Hello-I got the same problem

New Poster

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1 Message

1 y ago

I have same issue...

Official Employee

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131 Messages

1 y ago

Hello @skigriffin3  @DUSTYDAISY75  @Mojwacyrus12  I have escalated this issue to see if we currently already have an engineering ticket put in and if not that we need to get one put in for it. Thanks and we will work as fast as possible to fix the issue for you all!

New Poster

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3 Messages

1 y ago

Hello.  

I have been having the same problem at my house.  It is causing many arguments.  I have even changed the passwords thinking my daughter knew them.  What is the purpose of pausing if it's not consistent?  

New Poster

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1 Message

1 y ago

I also have this problem. My sons internet is in downtime from 0000-0500hrs. Yet I can see in the XFi app that he’s using his laptop during that time. His laptop is listed under his name so it should be off during that time

New Poster

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2 Messages

10 m ago

I am having the same problem.  This is only an issue for one device and it has been going on for awhile.  We've tried resetting the profile and rebooting the device, but it still doesn't work.  Maybe it is something with the older devices?  This is happening to an iPhone 6.  All other devices that are not experience this issue are iPhone 8 and newer.

New Poster

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1 Message

9 m ago

I have the same problem. Doesn’t seem to pause wifi even though downtime is set for 1:30 am. - 7:00 am

New Poster

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1 Message

8 m ago

Why hasnt Xfinity acknowledged that this feature does not work? Frustration is high since kids are more at home these days. If you are not going to fix it then stop anouncing it as a selling point. Minimally, acknoledge that you have no idea how to fix it and we should not bother. It dont work. 

New Poster

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1 Message

8 m ago

Did we ever here why this is still not working properly?

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