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xFi pause device defeated by disconnecting and re-connecting wifi
Issue: When a device is paused through Parental Controls, if you disconnect the devices' wifi from the gateway, then reconncet it, it will allow access
Gateway Model#: CGM4140COM
Software: Prod_18.1_d31 & Prod_18.1
Steps to Reproduce
- Pause a mobile device (tablet, phone, iOs or Android) through the xFi app
- Once the device is connceted to the Gateway try the interent through wifi, it will not work
- Turn the wifi off and then on again on the mobile device, causing it reconncet to the gateway's wifi
- Try the internet through the wifi connection
Expected Results
The mobile device will not be able to connect to the internet through the gateway's wifi connection because it is paused in the xFi app
Actual Results
The mobile device can use the wifi internet even when it is paused after resetting the wifi connection.
Notes:
I have tried reserving an IP for the mobile device, and it still exhibts the same behavior. The child we are trying to restrict has figured this out and defeats the app.
Please fix this so the parental controls are working again
shana2
Frequent Visitor
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5 Messages
4 years ago
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Clh17
Frequent Visitor
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5 Messages
4 years ago
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aronan
New Poster
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1 Message
4 years ago
I'm also having the same problem. My daughter has figured out how to reconnect the wifi. The only reason I found out is I paused all devices in the house so she would call me when she woke up and tried to get on to do school work. She never called so I called her and she said she was working on the laptop. My app showed it was supposed to be paused, but it wasn't. It's also giving it the same IP address it shows in the app for the device, so it should block that IP from having internet.
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user_f6b658
Visitor
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3 Messages
3 years ago
Comcast doesn’t care - multiple reps have failed to even recognize the problem. They just follow their scripts.
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