JimOnLaurel's profile

New Poster


1 Message

Sat, Jul 25, 2020 3:00 PM

Xfi logged me into someone else’s account

Signed in with my username and password to xfi app. Surprised to see I connected to someone else’s account. Tried calling xfinity but could not talk to a person no matter what I tried. Ended up contacting some security group who didn’t think this was a big deal. Anyone else have this happen?


New Poster


2 Messages

10 m ago

Same exact issue here. Wrong gateway name and password shows with a bunch of devices that don’t belong to us. Chat rep wanted us to change our info but that’s not the problem and I don’t want to reconnect our 15+ devices. Can someone please advise how to resolve?

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