U

Visitor

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1 Message

Sun, Mar 21, 2021 12:14 AM

xFi gateway offline

I just received a new router, and set it up. The wifi is working, but on my xfinity app it says  xfi gateway is offline. It won't let me look at my connected devices or my schedules I have set up. I basically can't do anything on it besides look at my bill.

New Poster

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2 Messages

7 m ago

Same here.  Bright, beautiful, new router sent free of charge, but I'm unable to manage it through my xFinity app.

XfinityAmir

Official Employee

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6.5K Messages

Hello mrc1980, thank you for reaching out to us here with this concern. I am sure you're excited about using your new flashy equipment :) So let's get the back end systems working properly so that you can enjoy your data services and all the features that come with it. For further assistance please send me a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. 

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Visitor

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2 Messages

6 m ago

I setup the gen3 xFi gateway yesterday.  It was recognized in the app for about 30 mins.  Since I get “xFi Gateway Offline”.  xFinity claims it’s an error on their end. Hopefully it’ll work in the future.

Official Employee

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465 Messages

Hello, @epooch, thank you for reaching out in our forum and giving me a chance to help with your app concerns. That tools is great for managing your network, so I totally get where you're coming from. I'd love to take a look at what's going on and see if we can help get things fixed. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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15 Messages

same here, uninstalled and installed app on multiple devices, talked to comcast support multiple times, same issue

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