U

Visitor

 • 

1 Message

Sun, May 9, 2021 2:55 AM

Xfi gateway offline in app

Website shows it working the app for xfi says gateway offline but the internet works. 

Responses

EG

Expert

 • 

87.2K Messages

2 m ago

Moved here to the proper board.

Official Employee

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201 Messages

1 m ago

Hello, @user_46ee35. I'll be glad to help research this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

radnortx1

Contributor

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54 Messages

1 m ago

same issue with mine

radnortx1

Contributor

 • 

54 Messages

1 m ago

Mine too. Everything is good but app says gateway is offline

Official Employee

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375 Messages

Thanks so much for taking the time to reach out to us regarding your modem status from the my account app. I am so very sorry to hear that the modem is reporting incorrectly through the app as I can understand how frustrating this can be especially with so many features available to access through the app. I would love to look further into this with you. Can you please reach out to us through private message with your first and last name, name on the account if different and service address? 

To send us a private message:
1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

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