I

Visitor

 • 

5 Messages

Fri, Jul 29, 2022 1:58 AM

xfi gateway off

Hey whatsupp. does anybody know the reason why mi xfinity app says my XFI GATEWAY IS OFF but internet is working good?

i got the new XB8. I dont know what to do. nobody has helped me with that :(

Official Employee

 • 

693 Messages

2 m ago

Welcome to our community forum, @imaaronteru1998! I definitely want to make sure your equipment is being shown correctly in the app :). Sometimes it can take a couple days for the app to update. When did you get the new modem? Have you tried uninstalling and reinstalling the app? 

 

Visitor

 • 

5 Messages

@XfinityEmilyB

I got my módem like 6 days ago… it’s still the same I can’t even connect my cameras because it shows my xfi gateway is off 

Visitor

 • 

5 Messages

@XfinityEmilyB​ I’ve done everything please help me 😭😭😭

Official Employee

 • 

693 Messages

2 m ago

I'll definitely stick with you here until we get everything working properly :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

Visitor

 • 

5 Messages

forum icon

New to the Community?

Start Here