xFi Gateway activation loop in Xfinity App

When I launch the app I get the circle with 3 dots in it for a couple seconds and then changes to the image below (1). If I click on the X to close out of it, it changes to the screen with "Activate Your Gateway" or "Sign Out" (2).

I have internet access and can also access the gateway via browser.

I have done the following:

1) Uninstalled and re-installed the app multiple times.

2) Activated an already activated gateway multiple times.

3) Factory reset the gateway.

4) Signed out and back in successfully.

5) Launched the "troubleshoot modem" option from MyAccount app. I then launches the Xfinity App and goes to "Activate Your Gateway" screen again.