New Poster
•
1 Message
xFi firewall limitations
xFi security platform blocks images in the Ringcentral app. This is known by Ring, but their suggested fix does not work because xFi doesn't allow white listing.
https://support.ringcentral.com/s/article/Comcast-Subcribers-Cannot-Load-Images-RingCentral-App?language=en_US
We've tried for hours to address with Comcast and have escalated to engineers with no success. Our entire work at home staff on Comcast, nationwide, has had to disable xFi.
https://support.ringcentral.com/s/article/Comcast-Subcribers-Cannot-Load-Images-RingCentral-App?language=en_US
We've tried for hours to address with Comcast and have escalated to engineers with no success. Our entire work at home staff on Comcast, nationwide, has had to disable xFi.
Responses
Accepted Solution
ComcastJosh
Official Employee
•
131 Messages
1 y ago
Hello, we are aware of the issue you mentioned for as xFi not allowing white listing. We have forwarded the information to our egineering team in Philadelphia as well.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0