Regular Visitor
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1 Message
xFi App- “Upgrade for this Experience”
I just upgraded my modem to the new xFi modem I received today. The modem is connected and seems to be working great. However, the xFi app isn’t working. I can login, but I’m getting the “upgrade for this experience” message. If I click upgrade, it takes me to the browser and says I already have the latest equipment, yet the app still won’t allow me to bypass the message. This is extremely frustrating as I am paying for xFi and am not even able to use the app for it. Does anyone have any advice on how to get this fixed?
Responses
ComcastJosh
Official Employee
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131 Messages
1 y ago
Hello, I am sorry you're having trouble using the xFi app. Please message me direct with your full name and account number so i can look over it all for you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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CRM77027
New Poster
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3 Messages
1 y ago
Get the same on my Android Note 10. Worst app ever.
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