jaataylor43's profile

Regular Visitor


1 Message

Mon, Apr 27, 2020 5:00 PM

xFi App- “Upgrade for this Experience”

I just upgraded my modem to the new xFi modem I received today. The modem is connected and seems to be working great. However, the xFi app isn’t working. I can login, but I’m getting the “upgrade for this experience” message. If I click upgrade, it takes me to the browser and says I already have the latest equipment, yet the app still won’t allow me to bypass the message. This is extremely frustrating as I am paying for xFi and am not even able to use the app for it. Does anyone have any advice on how to get this fixed?


Official Employee


131 Messages

1 y ago

Hello, I am sorry you're having trouble using the xFi app. Please message me direct with your full name and account number so i can look over it all for you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster


3 Messages

1 y ago

Get the same on my Android Note 10.  Worst app ever.

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