jaataylor43's profile

Regular Visitor

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1 Message

Monday, April 27th, 2020 5:00 PM

Closed

xFi App- “Upgrade for this Experience”

I just upgraded my modem to the new xFi modem I received today. The modem is connected and seems to be working great. However, the xFi app isn’t working. I can login, but I’m getting the “upgrade for this experience” message. If I click upgrade, it takes me to the browser and says I already have the latest equipment, yet the app still won’t allow me to bypass the message. This is extremely frustrating as I am paying for xFi and am not even able to use the app for it. Does anyone have any advice on how to get this fixed?

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Official Employee

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131 Messages

5 years ago

Hello, I am sorry you're having trouble using the xFi app. Please message me direct with your full name and account number so i can look over it all for you. 

Visitor

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1 Message

@ComcastJosh hi there! I’m having this same issue, can you please help me?!

New Poster

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3 Messages

5 years ago

Get the same on my Android Note 10.  Worst app ever.

Expert

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111.6K Messages

4 years ago

Year old dead thread closed.

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