Visitor
•
3 Messages
Xfi App shows functioning gateway as offline
Brand new gateway, just received today. Installed the app and activated the gateway. Several devices have internet but the app states the gateway is offline, thus all features are unavailable.
This issue has been reported by many customers for the past year, but the thread was simply closed without a resolution.
I have already:
-restarted the gateway
-removed power for 5 minutes and restarted the gateway
-cleared app data and cache
-uninstalled the app and reinstalled
XfinityVianney
Official Employee
•
1K Messages
2 years ago
Hi, @wjogert. I can certainly help take a took on my end. I have seen this at times due to the profile being used when logged in. Is this a new user ID you've created or an existing profile you've had for some time? Does the Xfinity App show your current service address and plan?
0
0
wjogert
Visitor
•
3 Messages
2 years ago
ID is several years old. App shows the correct billing address. I actually can't find my plan information in the app... (?).
I've had the app uninstalled since my original post. Reinstalled the app just now to check for the information you requested. Gateway is currently showing "online".
I'll have to keep an eye on it.
3
0