Ktgordon6's profile

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1 Message

Sat, Nov 16, 2019 12:00 PM

XFi app says I need to upgrade

But when I click upgrade it says I have latest equipment. Can’t get past this on the app

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Official Employee


1K Messages

2 y ago

Greetings, Ktgordon6! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear of the issue you are running into when the xFi now allowing you to upgrade your equipment. We would like to look into this for you. Can you please send us a PM with your first and last name so we may further assist you?


To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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