Joichoi80's profile

New Poster

 • 

1 Message

Saturday, March 6th, 2021 7:00 PM

Closed

Xfi app says gateway offline

As soon as we got a new modem the app wont connect and we cant activate the pods and app says xfi gateway offline

This conversation is no longer open for comments or replies and is no longer visible to community members.

Visitor

 • 

1 Message

4 years ago

I get the same thing.. trying to install xfi pods.. have fair wifi depending on device.. have 1 gb wired..  but can't install xfinity pods because app says "gateway offline".  1.5 hours online with tech support (voice) to no avail.. suggestions?

Visitor

 • 

2 Messages

4 years ago

I have the exact same problem.  

Problem Solver

 • 

874 Messages

@sge0720,thanks for being a valued member of the Xfinity Community Forums. I am sorry to hear you have not had pleasant customer service interactions so far. It certainly sounds like we dropped the ball. I would be happy to help moving forward.

 

Our recommended solution:

 

Restart the modem

 

Uninstall and Reinstall the app

 

Have you tried these steps already? Can you give me a breakdown of the troubleshooting steps you have taken so far? We may need to dig a little deeper if these steps do not fix the problem. 

 

Can you send us a private message with your full name, full name of account holder (if different), and service address? To send a private message click the chat icon in the upper right corner and select "Xfinity Support". We look forward to hearing from you.  

I no longer work for Comcast.

Contributor

 • 

15 Messages

same here, uninstalled app, logged out and back, same issue

forum icon

New to the Community?

Start Here