I get the same thing.. trying to install xfi pods.. have fair wifi depending on device.. have 1 gb wired.. but can't install xfinity pods because app says "gateway offline". 1.5 hours online with tech support (voice) to no avail.. suggestions?
@sge0720,thanks for being a valued member of the Xfinity Community Forums. I am sorry to hear you have not had pleasant customer service interactions so far. It certainly sounds like we dropped the ball. I would be happy to help moving forward.
Our recommended solution:
Restart the modem
Uninstall and Reinstall the app
Have you tried these steps already? Can you give me a breakdown of the troubleshooting steps you have taken so far? We may need to dig a little deeper if these steps do not fix the problem.
Can you send us a private message with your full name, full name of account holder (if different), and service address? To send a private message click the chat icon in the upper right corner and select "Xfinity Support". We look forward to hearing from you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
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lenshub
Visitor
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1 Message
7 m ago
I get the same thing.. trying to install xfi pods.. have fair wifi depending on device.. have 1 gb wired.. but can't install xfinity pods because app says "gateway offline". 1.5 hours online with tech support (voice) to no avail.. suggestions?
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sge0720
Visitor
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2 Messages
7 m ago
I have the exact same problem.
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