XFi App pause not working

Question

I paused the XFi modem yesterday and it seems to have paused for certain devices and not all. I profiled everything ( my devices to me, household to household, etc.) I paused everything except my devices but somehow I still show connections to the devices that should have been paused. How do I fix?

mwells4046 · Answer

Same issue. Pause does not seem to be effective. Paused devices continue to be connected.

CBreuker · Answer

Same issue - pause and downtime areNot working.

Noahsmommy78 · Answer

Same problem

Mag1980 · Answer

Same issue. Pause not working

user_f6b658 · Answer

Previous post on same topic was marked as &ldquo;closed&rdquo; after Xfinity reps gave instructions on how to pause. Comcast has clearly trained their reps to string customers along with non-responses, so they can keep collecting monthlies while we fume. Clearly, customers know how to use the features. Clearly, it&rsquo;s not functioning as it should. Comcast demonstrates zero interest in recognizing or addressing the actual problem.

EG · Answer

10 month old dead thread closed.

Xfinity App

RobbN123

XFi App pause not working

Responses

mwells4046

CBreuker

Noahsmommy78

Mag1980

user_f6b658

EG

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