1 Message

Tue, Jul 5, 2022 2:27 AM

XFi app not working


I am trying to view anything on my Xfinity App/XFi. I have tried logging in on my phone browser, the application, and my web browser on two computers. I have tried on and off of my Wifi, and have already cleared my cache and cookies. I have also uninstalled and reinstalled the app.

I can access everything else on the Xfinity website, and I can log in to the My Account app on my phone. However, I cannot log into internet.xfinity.com nor the Xfinity Xfi Purple app.

All it says when I try to log in is "We Encountered an Issue. If the problem persists, check back later." When I click on "try again", nothing happens.

Any ideas? Thank you!

Official Employee


561 Messages

1 m ago

I have an idea, let me know if you have already tried this. Have you forgotten the network and went back and logged back in? Sometimes it's the weirdest things that work. 

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