Tue, May 19, 2020 5:00 PM
1 m ago
1 y ago
We are sorry to hear that you are experiencing difficulties. You can also log in Xfinity xFi by using the following link: http://xfinity.com/myxFi
Also, be sure that you have a Wireless Gateway that is compatible with the xFi App. The following link will let you see a list of the compatible Wireless Gateways: https://www.xfinity.com/support/articles/broadband-gateways-userguides
We hope this helps. If it does not help, please let us know.
10 m ago
i am having the same problem and need to use it to check if the xfinit pods are working
Xfinity offered an upgraded router and I made the mistake of accepting it. I had a problem installing it, but tech support at Xfinity did it remotely. However, now my Xfi pods are not working, and they tell me that I can only get them synched by using the Xfinity app. I downloaded the app, but when I try to log in, I keep getting the same message: “Sorry, that didn’t go as planned.” I tried on multiple iPads and iPhones, tried re-starting them, etc., and no luck. I spent an hour on the phone with tech support, and in the end all they can suggest is a visit from a tech, for which they will charge me $100. Any advice would be appreciated.
I would like to look further into the issue you are having activating your xFi pods. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".
I have had the exactly the same problem. After three chats, one voice conversation, and hours wasted, I was told to contact the Apple support line because obviously my phone was the issue!?!? All for an upgraded gateway I didn’t need which actually slowed down my service.