New Poster
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3 Messages
Xfi App Not Working
Received the modem from Xfinity today and it was set up via a tech rep but the app says that it can't activate the gateway. I uninstalled and reinstalled the app but get the same message.
New Poster
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3 Messages
Responses
ComcastJosephF
Official Employee
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26 Messages
1 y ago
We are sorry to hear that you are experiencing difficulties. You can also log in Xfinity xFi by using the following link: http://xfinity.com/myxFi
Also, be sure that you have a Wireless Gateway that is compatible with the xFi App. The following link will let you see a list of the compatible Wireless Gateways: https://www.xfinity.com/support/articles/broadband-gateways-userguides
We hope this helps. If it does not help, please let us know.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Wdc4lye
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3 Messages
1 y ago
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Wdc4lye
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3 Messages
1 y ago
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snugsnak
New Poster
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1 Message
10 m ago
i am having the same problem and need to use it to check if the xfinit pods are working
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user_662700
Visitor
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1 Message
1 m ago
Xfinity offered an upgraded router and I made the mistake of accepting it. I had a problem installing it, but tech support at Xfinity did it remotely. However, now my Xfi pods are not working, and they tell me that I can only get them synched by using the Xfinity app. I downloaded the app, but when I try to log in, I keep getting the same message: “Sorry, that didn’t go as planned.” I tried on multiple iPads and iPhones, tried re-starting them, etc., and no luck. I spent an hour on the phone with tech support, and in the end all they can suggest is a visit from a tech, for which they will charge me $100. Any advice would be appreciated.
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