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user_q3zhdo
1st Topic

6 Messages

Thursday, December 26th, 2024 3:37 PM

XFI app not working, WIFI is blocked

My app is not working correctly, only showing Overview and Account as options. Devices are blocked from the WIFI and I cannot grant them access. How can I get this fixed so I can benefit from the service I paid for. 

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Updated 

4 months ago

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XfinityJosephA

Official Employee

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1.7K Messages

4 months ago

Hello, @user_q3zhdo how are you? Our team is always going to do all we can to help! Make sure you are signing into the Xfinity app with your primary Xfinity ID and definitely test the app on a few devices if possible. If this does not resolve the issue we may need to work in a direct message to take additional actions to help. 

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user_q3zhdo

6 Messages

I cannot test because there is no option for Wifi, only for Overview and Account. I am using my correct credentials to log in. 

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4 months ago

0

user_q3zhdo

6 Messages

8 hours later and still sitting here waiting for the phone call that keeps being promised but not delivered on. Horrible experience so far.

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4 months ago

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user_q3zhdo

6 Messages

16 hours later, no call or resolution. From looking at what other customers are posting, this theme is consistent with what other customer are experiencing in dealing with Xfinity. 

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4 months ago

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user_q3zhdo

6 Messages

Day 6, still no promised callback or resolution. They are just "working on it". I've asked numerous times if I can just get my modem reactivated since this has been the solution from looking at the posts from other customers with the same issue, but have not been able to get that done either. Their support has been deplorable  and of no help whatsoever. 

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4 months ago

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user_z0bdd4

1 Message

4 months ago

I am having the same issue. The app only has overview and account. I spent over an hour on chat and had three different agents working on the issue. They just kept switching me and didn't resolve my service issues.

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