XFI app not working, WIFI is blocked

I cannot test because there is no option for Wifi, only for Overview and Account. I am using my correct credentials to log in. 

8 hours later and still sitting here waiting for the phone call that keeps being promised but not delivered on. Horrible experience so far.

16 hours later, no call or resolution. From looking at what other customers are posting, this theme is consistent with what other customer are experiencing in dealing with Xfinity. 

Day 6, still no promised callback or resolution. They are just "working on it". I've asked numerous times if I can just get my modem reactivated since this has been the solution from looking at the posts from other customers with the same issue, but have not been able to get that done either. Their support has been deplorable  and of no help whatsoever. 

Yup, been a waste of time so far with me as well. There was one option that I found in these forums, reactivating the modem, that fixed it for some. It is a simple process that they can push through on their end, but when I bring it up to them, they won't do it. 

Hello, @user_z0bdd4! Thanks for taking the time to visit our Xfinity Community Forum, and for leaving a comment on this post with your shared concerns. You've come to the right place! Our Digital Care Team is great to work with because we'll always do whatever we can to review and resolve issues quickly. May I ask what troubleshooting of the Xfinity App itself you've tried (i.e. logging out, force-closing the app, uninstalling and re-installing it, clearing its cache, etc.)?