Jrgrue's profile

New Poster

 • 

2 Messages

Sun, Oct 18, 2020 5:00 AM

Xfi app not showing users or parental controls

When I open my xfi app all I can see is that the router is connected, an option to restart the modem, and an option to check my device speed. O cannot see any users, groups or parental controls, time limits etc. The app worked fine about a week ago.

Responses

Regular Visitor

 • 

5 Messages

8 m ago

I am having the same experience as you, after having my app updated in my iPhone. I have an iPhone 6. What device do you operate your app on?
ComcastMike

Official Employee

 • 

11 Messages

8 m ago

Hello @Jrgrue 

 

 

I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here