New Poster
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2 Messages
Xfi app not showing users or parental controls
When I open my xfi app all I can see is that the router is connected, an option to restart the modem, and an option to check my device speed. O cannot see any users, groups or parental controls, time limits etc. The app worked fine about a week ago.
Responses
redpoll
Regular Visitor
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5 Messages
8 m ago
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ComcastMike
Official Employee
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11 Messages
8 m ago
Hello @Jrgrue
I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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