Logan33's profile

New Poster


1 Message

Tue, Apr 21, 2020 11:00 AM

Xfi App not able to activate

My gateway is up and running well. However Everytime I open the app I get a message that says Xfinity cannot activate your gate way. Please help


Official Employee


39 Messages

1 y ago

@Logan33 We're sorry you’re experiencing this issue, please try uninstalling & then reinstalling the app. Make sure that your device and the xFi app is update to date with the latest software. If you are still unable to log in to the app, please call us at 1-800-Xfinity for assistance or send me a private message and we will look into this for you.


You can also try logging into the xFi website at www.xfinity.com/myxfi" . 

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