New Poster
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1 Message
XFi App Issue
I just had Xfi Modem installed, but when I try to use the XFi app, it says I need to upgrade my equipment. However, I already have the latest equipment. Please advise.
New Poster
•
1 Message
I just had Xfi Modem installed, but when I try to use the XFi app, it says I need to upgrade my equipment. However, I already have the latest equipment. Please advise.
Responses
ComcastJosh
Official Employee
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131 Messages
1 y ago
Hello, I am sorry you are experiencing issues using the xFi app. Please send me a personal message by clicking my name and then give me your full name and your Xfinity account number and then i will be able to assist you with getting your xFi to work.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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