grandchildrenx1's profile

Regular Visitor


2 Messages

Sat, Apr 4, 2020 6:00 PM

XFi app issue

Service was moved to new address, opened xfi said gateway could not be activated,  text customer service, called could not fix cable service was transferred to transfer department which had to manually reload my equipment to new address, system could not activate for some reason, once everything is up and running, now xfi app is still giving me could not activate, removed app, reinstall nothing, who does this go to for help in fixing. NOTE  it works thro pc connection not app. by the way, equipment is all xfinity



Official Employee


6.1K Messages

1 y ago

Thank you, @grandchildrenx1 for sharing the details of your experience. It sounds like we just need to go in and remove the modem from the back end of your old account and link it to the new account. To get started, please send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message. 

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