TomMaverick's profile

Regular Visitor

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3 Messages

Wed, Sep 16, 2020 11:00 AM

xFi app does not have MORE option to add Pod

The current app for xFi on Apple Store is 3.17.1.159984242 updated 2 days ago.

Xfinity instructions for adding Pod says to select MORE at bottom, but that option is Gone.

The only options are Overview, Connect, People, Home. I cannot scroll to see the alleged More selection.

 

So there is no way to add Pod to network. I chatted with agent then spoke with another agent. They are unable to help me

Responses

Accepted Solution

New Poster

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1 Message

9 m ago

Regular Visitor

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3 Messages

9 m ago

I notice that my xFi installation already has 2 active Pods. The top of Overview page say "Gateway and Pods Online and Secure".  So I already have activated 2 Pods.

What I wish to do is add a third Pod. Xfinity instructions say to Add Device using the MORE option, but the app does not provide that.

What instructions can I get to add Pod to active network?

New Poster

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3 Messages

9 m ago

I'm having the same issue on android on a new note 10+

New Poster

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1 Message

9 m ago

I have the same issue.  I called Xfinity telephone support and they are clueless about this situation.  I have requested a supervisor to call me back as the agent couldn't do anything about it and just kept repeating I needed to use the "MORE" option - which of course doesn't exist.

New Poster

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3 Messages

9 m ago

Same. pooched it when the released the last update!

Regular Visitor

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4 Messages

9 m ago

This did it. They moved the add xFi pods location.

Regular Visitor

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3 Messages

9 m ago

Thank you. I finally found the option.

Select Account - top left corner (icon looks like a circled person)

Find Devices and select Activate xFi Pods

Now continue like initial setup, etc.

 

I added my 3rd xFi Pod and did not lose the other 2.

 

Process would have been easier if either of Xfinity agents I spoke with knew this.

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