New Poster
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2 Messages
Xfi App displaying another users information
When I log into my Xfi App, I see someones elses network configuration and Gateway ID.
I have called customer service and they can't seem to fix it.
My xfinity account is correct, so this is just in the Xfi app.
It's pretty annoying since I can's see my network configuration, devices or pods.
Please help.
Responses
ComcastMartinD
Official Employee
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39 Messages
9 m ago
Hello @rwielgosz My apologies that you are experince this issue and we will be more than happy to assist you with this concern. So that i can fully understand the issue you are experincing i do have a few questions :
- Are you experiencing the same issue when you attempt to log into the website xfinity.com ?
- Did this just recently happen or where you able to notice someone else's network/configuaration before?
- Can you ensure that the Xfinity xFi App is up to update ?
- Do you have a third party router along with our Xfinity Modem connected to your network ?
Thank you in advance. We look forward to hearing from you.
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rwielgosz
New Poster
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2 Messages
9 m ago
Thank you MartinD.
The information in the App now shows my network.
I appreciate your assistance.
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