rwielgosz's profile

New Poster

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2 Messages

Mon, Sep 28, 2020 9:00 AM

Xfi App displaying another users information

When I log into my Xfi App, I see someones elses network configuration and Gateway ID.

I have called customer service and they can't seem to fix it.

My xfinity account is correct, so this is just in the Xfi app.

It's pretty annoying since I can's see my network configuration, devices or pods.

 

Please help.

Responses

Official Employee

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39 Messages

9 m ago

Hello @rwielgosz My apologies that you are experince this issue and we will be more than happy to assist you with this concern. So that i can fully understand the issue you are experincing i do have a few questions : 

 

- Are you experiencing the same issue when you attempt to log into the website xfinity.com ? 

- Did this just recently happen or where you able to notice someone else's network/configuaration before? 

- Can you ensure that the Xfinity xFi App is up to update ? 

- Do you have a third party router along with our Xfinity Modem connected to your network ? 

 

Thank you in advance. We look forward to hearing from you. 

New Poster

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2 Messages

9 m ago

Thank you MartinD.

The information in the App now shows my network.

I appreciate your assistance.

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