Jaspereden's profile

New Poster

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1 Message

Mon, Apr 13, 2020 12:00 PM

XFi App and Account App error

I’m a new customer and just received my self- installation kit. When I went to download the XFi app and when I signed in, it gave me an error message saying that while I was signed in, I must be a customer to access the app. I’m unsure about what to do because I can’t get through to an agent when I called customer service.

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Rustyben

Expert

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24K Messages

1 y ago

moved post to xFi area of the forum

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

1 y ago

Have you been able to resolve this problem? We've got the same issue.

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