Frequent Visitor
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8 Messages
xFi advanced security
Trying to connect to xfinity.com/myxfi to activate xFi advanced security and getting error message "There's a connection problem" and then "Your Gateway may be offline". Been on the phone with comcast for 1 1/2 hours and told they can't help. Could someone help or advise what to do?
Responses
jweaver0312
Expert
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1.9K Messages
6 m ago
Have you tried rebooting the gateway to see if it clears the issue up?
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fpcustomer
Frequent Visitor
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8 Messages
6 m ago
Thank you for responding. I had rebooted twice but tried it again and problem solved.
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ComcastRob
Official Employee
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271 Messages
6 m ago
Hi there! I'd be glad to ensure that this gets looked into further. I just wanted to verify if any issues were to arise since your last message to us. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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