xFi Advanced Security does not show in the Xfinity app.

Thank you for that update @XavierF. Have you followed the link: https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway to set up port forwarding?

Yes I have followed those steps and it didn't solve my issue.

Okay, we may need to take a closer look at things together. Please send us a private message to get started.

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