WebStarts's profile

New Poster

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2 Messages

Fri, Feb 21, 2020 9:00 AM

xFi Advanced Security Blocking Legitimate Websites

xFi Advanced Security is blocking CSS from static.secure.website, secure.website, and webstarts.com. We'd like you to whitelist static.secure.website, secure.website, and webstarts.com to ensure they are unblocked while the xFi Advanced Security setting is turned on.

 

We would also like to know the reason Comcast blocks these domains and how Comcast decides to block a domain. 

 

Thank you!

 

 

Responses

Official Employee

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2.3K Messages

1 y ago

WebStarts -- Thanks for reaching out. I've pulled up your account & shared with engineering to take a look. I'll reach out when I have more information.

New Poster

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2 Messages

1 y ago

Is there any update here? We still have not been able to isolate a reason why the content is being blocked and we need Comcast to remove the false positive as soon as possible. 

New Poster

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1 Message

1 y ago

did they eventually resolve this? we are experiencing this same issue

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