jck62's profile

Regular Visitor

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4 Messages

Wed, Jul 22, 2020 11:00 PM

XB7-T Self Rebooting

I have an XB7-T gateway sent to me by Xfinity that has been rebooting on it's own each day around 3-4am. I never setup a scheduled reboot. Support says they are unable to setup a scheduled reboot either. I'm being told by multiple reps that the setting to change this "should" be found in the xFi app and web portal, but none of them have been able to provide the documentation to support the claim. Nor have any been able to walk me through the process. I don't see the setting in the admin portal that is access at the default gateway address.

Is this happening to anyone else? Does anyone know where to find the scheduled reboot setting?

Responses

EG

Expert

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87.2K Messages

1 y ago

FWIW, it may be deliberately being done by them as the overnight hours are their window of opportunity for network maintenance / upgrades.

Regular Visitor

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4 Messages

1 y ago

Thanks for the reply. I'll ask again, but I'm I was told that they 100% do not do maintenance that requires reboots. I have been lied to/misled by support a lot lately though so... 

EG

Expert

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87.2K Messages

1 y ago

They sure do. We've seen thousands of posts here over the years indicating so.

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