Contributor
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139 Messages
Wrong Modem Listed On Xfinity iOS App
I've been running a customer owned Arris SB6183 for years. The Xfinity website says 'customer owned' modem, and when I check the 'my device' website it does say Arris SB6183. But when I check the Xfinity App via my iphone it says that I have a TG862G. I have never owned, leased, or used a TG862G on my account. I have also seen other posts on this forum and Reddit with customers encountering the same erroneous TG862G listing, yet I've seen no solution given.
Is this a bug with the app?
I've recently purchased a new Arris S33v2 I'd like to activate, but I don't feel confident in using the app to activate if it doesn't even list my current modem correctly. I've reinstalled the app and it's updated to the most current version yet the TG862G lisiting remains.
Brocktoon
Contributor
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139 Messages
5 months ago
Would anybody from Xfinity be able to look into this issue? And is there a contact I can use to activate my new modem outside of using the Xfinity App? With the app showing incorrect information I would like to activate my new modem and confirm that it's entered correctly onto my account.
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