2 Messages
Will not let me login to app after update
Android user here.
I did the required update on my phone. When I log in with my credentials, it does not allow me access. It's been this way ever since the update. I need the app to access my home security cameras that I pay for. Please post a remedy. I have cleared the cache, uninstalled and reinstalled the app, and no changes for hours now.
XfinityChelseaB
Official Employee
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1.7K Messages
1 month ago
Hello @user_45rgmo, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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