Visitor
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1 Message
WiFi tab not working in app
I recently set up my gateway through the app and lost the ability to manage the device. When I try to open the WiFi tab it says "Sorry, something went wrong... come back later." This has been happening for 3 days now.
I have cleared the cache, cleared data, uninstalled and reinstalled, set up the gateway a second time. Not have worked.
XfinityJeffB
Official Employee
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849 Messages
15 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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